Refund & Cancellation Policy

Last Updated: 06.09.2025

At DHL World Wide Express India Pvt. Ltd, we value the trust you place in us when making a donation. This policy explains how we handle cancellations and refunds.

1. Donations

All donations made to DHL World Wide Express India Pvt. Ltd are voluntary and non-refundable.
Once a donation is processed, it cannot normally be cancelled or refunded.

2. Duplicate Transactions

If you believe a donation was processed more than once by mistake, please contact us immediately.
Verified duplicate transactions will be refunded or adjusted upon request.

3. Errors in Payment

In the case of technical errors, payment gateway issues, or incorrect charges, please notify us within 7 working days.
After verification, we will initiate a refund to the original payment method.

4. Event or Program Contributions

If donations are tied to a specific event or program that is cancelled, you may request a refund or transfer of funds to another cause.

5. How to Request a Refund

To request a refund, please contact us at:

📧 dhlchenniunion@dhleu.com
📞 +91 98419 73855

Please include your transaction details and reason for the request.

6. Policy Updates

DHL World Wide Express India Pvt. Ltd reserves the right to revise or update this Refund & Cancellation Policy. Any changes will be posted on this page.